The following is an overview of what you, as a user of the Student Technical Support Center, should know. Please read it carefully as it contains important information. The Student Technical Support Center is located in ASM 1001/1002.

• No food or drink, of any type or in any container, is allowed in the facilities at any time, no exceptions.
• In order to cut down on paper wastage please edit on-screen whenever possible. Only material (paper) provided by the Anderson facilities may be used in the local printer. Damage caused to the printer by attempting to use unauthorized materials (especially transparencies) will be charged to the student responsible for introducing the material.
• The Student Technical Support Center is only open during posted hours.
  Student technicians are not permitted to keep the Student Technical Support Center open later than the posted closing time nor open earlier than the posted opening.
• Please keep the noise levels to a minimum.
  The Student Technical Support Center is for work and study, please hold your private or social conversations outside the Student Technical Support Center. Users that are very disruptive will be asked to leave.
• Group Projects:
  If you are working on a group project please keep your voices down.
• Web Browsing (Computer Lab):
  The Student Technical Support Center is for research, class projects and homework. Printing large data files, sports scores, photos from the internet, and any material not related to class work or research is strictly prohibited. Save large internet files to disk. Anyone viewing material not related to class work or research when the Student Technical Support Center is busy or when users are waiting for workstations will be asked to leave.
• Web Browsing (Printing Stations):
  The Printing Stations, located in the Student Technical Support Center, only have access UNM hosted sites and do not have access to the outside internet.
• Guests and children in the facilities:
  If the student is with their husband/wife or boyfriend/girlfriend, they may bring them in the Student Technical Support Center; however the guest must not use any of the systems, nor take up chairs if the Student Technical Support Center is busy. Children are allowed in the Student Technical Support Center provided they do not disturb its operation. Please make sure they are not pulling wires, unplugging PCs, etc. At any time the consultants have the option and duty to ask the parent to leave if the child is disruptive.
• Repair Policy:
  You must backup all personal data to an external media before any repair work is done.
  For software issues, on any brand of system, technical staff will help troubleshoot the students' system problem(s) for a predetermined amount of time but do not guarantee that troubleshooting will solve the problem(s).
  For hardware issues, two factors must be met for us to repair your hardware malfunction:
  Your system must be a Dell, as our site is a licensed Dell repair facility.
  Your system must have a minimum of a "Next Business Day Onsite Service" warranty, with Dell Computing. This will ensure that there is no charge to you as the student for the service being performed.
  As a part of this service, the technical staff will not re-install the additional/personal software or re-load any of the data that has been backed-up.
  The technical staff at will not be held responsible for any lost data. The technical staff does not guarantee that they will be able to repair all hardware problems nor does Anderson guarantee that computers that are repaired will remain problem free.
• Laptop Checkout Policy:
  Laptops are to be checked out, in person, at the Student Technical Support Center.
  Laptops are not to be taken off the University of New Mexico's main campus. The laptop must be returned, in person, to the Student Technical Support Center only. DO NOT return a laptop to anyone else.
  Never leave a laptop unattended.
  The student is responsible for any damage, whether intentional or accidental, to a laptop while in the student's possession (checked out to the student). The student will be charged accordingly based on the cost incurred by Anderson to repair the damage or to replace the laptop (if necessary).
  For security purposes, the laptops will delete any changes (files saved on the hard disk, software installations, etc.) to the system each time it reboots.
  IMPORTANT: Save all of your personal data, to an external source (MyUNM, flash drive, Secure Shell FTP etc.) frequently when using a laptop, to prevent data loss.
  You, as the student, are responsible for backing up all personal information before returning the system to the technical staff. The technical staff is not responsible for any lost data. The technical staff will not take any steps to save, retrieve, or otherwise safeguard any personal data on the system.
  The password to login is available on the hardcopy of this policy which can be picked up in the Student Technical Support Center.

• The student technicians are there to help you:
  The Student Technical Support Center staff do more than enforce the Anderson facilities policies and procedures; they are there to help you with your hardware and software questions. If the consultant on duty cannot answer your question they will pass it along to the facilities’ supervisor and the Information Systems department. You can also send questions the student technicians couldn't answer or comments about the facilities via e-mail to asmisstaff@mgt.unm.edu. Please remember that the consultants in the Anderson facilities are students just like you with the same pressures and deadlines and treat them as you would like to be treated. Any questions about the material in the MGTCLASS directories should be directed to the appropriate faculty member.
• Logging In:
  On the system you will receive a message box with the following message: Press Ctrl+Alt+Delete to log on. After hitting the appropriate keys, you will get another message that informs you of the correct student log on procedure. Students can only log on as "StudentXXa", where XX is the number that is posted on the right hand side of the machine.
• Work on the C:\TEMP Directory:
  Students are only allowed to save to the TEMP directory on the local drive (C:). You do not have access to other directories. If you do your work from the C:\TEMP directory applications will save faster and you will encounter fewer problems. Save your documents to a flash drive after you have finished.
• Do Not Open Documents Directly from the MGTCLASS Directory:
  You should first copy the documents to the C:\TEMP directory and then open them. Failure to do this will result in problems saving the document. If you do not know how to do this using Windows Explorer please ask one of the student technicians.
• Save All of Your Work to Flash Drives:
  There is no permanent storage on the Student Technical Support Center's systems, each time that someone logs on to a system the C:\TEMP directory is cleared. This means that if you do not save your work to a flash drive and the machine is rebooted your work will be lost. You can easily copy you work from the C:\TEMP file to a flash drive drive using Windows Explorer. If you do not know how to do this please ask one of the consultants.

If you have any questions or problems with the facility, please feel free to contact the Anderson IS Staff via e-mail at asmisstaff@mgt.unm.edu.

Additional Computing Facilities Information